UniComData Blogs

CRN Test Center recently named ShoreTel’s ShoreGear-50 as its pick for 2010 VoIP Product of the Year. What makes this voice switch worthy of this designation? CRN notes such features as ShoreTel’s separation of call control from the user directory, which removes the chance of call control failure at any single point and makes expansion [...]

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Whether simplifying day-to-day communications, streamlining the work of contact center agents and supervisors, or making it easier for mobile workers to stay in the loop, ShoreTel Communicator (formerly ShoreTel Call Manager) puts intuitive communication and collaboration tools at end users’ fingertips.
ShoreTel Communicator delivers unified communications (UC) in an intuitive interface and is available in diverse [...]

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RightNow™ CRM represents a practice area specialty for ShoreTel Professional Services:  ShoreTel has delivered RightNow™ CRM-based integration solutions in the past and can leverage that experience to provide economical solutions going forward. New customer requests will be treated as custom projects requiring some basic discovery and a statement of work. The goal will be to [...]

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See where your calls go with Visual Call Path.
You can now visualize your Call Flow as a Connected Network Diagram in full color MS Visio diagrams in just 3 easy steps:

Connect to the Database
Choose your Entry Point
Provide Details

You can see in an instant Trunk Groups, Auto Attendant Menus, Hunt Groups, Work Groups, Route Points and [...]

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ShoreTel Director is a Web-based tool that provides a single management interface for all voice applications, across all locations.
Users can manage voice routing, voicemail, auto-attendant, and basic automated call distribution (ACD) capabilities for every site in the network. This eliminates the need for multiple management systems for different PBXs, sites, and basic applications.
Extremely easy to [...]

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Today’s organizations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations. ShoreTel’s support of open standards offers customers the flexibility to integrate leading applications with their business communications systems.
Salesforce.com
From within a single application, Salesforce.com users can handle their business communications, and benefit from ShoreTel’s robust feature set.
Learn more
Microsoft Dynamics [...]

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The ShoreTel Web Dialer application provides one-click dialing to any telephone number displayed in a Microsoft Internet Explorer or Mozilla Firefox browser window, taking the time and effort out of dialing when working online. Telephone numbers on the page are highlighted in orange, making them easy to find. With one click, users can dial local, [...]

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With ShoreTel Communicator you can be reachable, anytime, anywhere and take full advantage of your ShoreTel UC system to stay connected to your colleagues and customers.
ShoreTel Communicator lets you place and receive calls on your iPhone through your ShoreTel UC system and phone network.

 Hide your iPhone number when calling out
Dial your iPhone contacts
View, listen  and call [...]

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For Immediate Release
Press Contact:
Lindsey Amos
UniComData, Inc.
(972) 993-8800
info@UniComData.com
        
UniComData Receives ShoreTel Top 10 Customer Satisfaction Award for 2010
UniComData Rated “World Class” in Customer Satisfaction by Independent Source
Dallas, TX July 30, 2010 – UniComData, Inc. today announced it has won ShoreTel’s 2010 Customer Satisfaction Excellence Award.  ShoreTel, Inc., the leading provider of brilliantly simple IP phone systems with [...]

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SUNNYVALE, Calif., June 28, 2010 –ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), is pleased to announce that Technology Marketing Corporation (TMC), a global, integrated media company, named ShoreTel for IBM Foundations as a 2010 TMC Labs Innovation Award winner presented by its publication Unified [...]

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