UniComData Blogs

VoIP is certainly a technology that has come of age. It’s ubiquitous, and easy-to-use and any business should have VoIP in their toolset. Any business, no matter the size, should be using VoIP to increase productivity, efficiency, and cost effectiveness.
If you are running a business, then there is no reason you shouldn’t be using Voice-over-IP, [...]

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Check out these top ten reasons why you should consider switching to VoIP phones for your business. Voice-over-Internet Protocol (VoIP) is basically technology that allows you to make and receive calls over data networks. Instead of traditional phone services which channel analog signals such as the sound of your voice over copper wires, VoIP converts [...]

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VoIP systems have substantially expanded the organizational footprint in cyberspace, and voice, video and data now traverse the same network infrastructure.  This marriage has rendered networks even more vulnerable, if that’s possible.  The following excerpts describe just one exploitation of this widening vulnerability.  (Complete original article at link below.)
Massive DDoS Attacks a Growing Threat to [...]

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CRN Test Center recently named ShoreTel’s ShoreGear-50 as its pick for 2010 VoIP Product of the Year. What makes this voice switch worthy of this designation? CRN notes such features as ShoreTel’s separation of call control from the user directory, which removes the chance of call control failure at any single point and makes expansion [...]

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Whether simplifying day-to-day communications, streamlining the work of contact center agents and supervisors, or making it easier for mobile workers to stay in the loop, ShoreTel Communicator (formerly ShoreTel Call Manager) puts intuitive communication and collaboration tools at end users’ fingertips.
ShoreTel Communicator delivers unified communications (UC) in an intuitive interface and is available in diverse [...]

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RightNow™ CRM represents a practice area specialty for ShoreTel Professional Services:  ShoreTel has delivered RightNow™ CRM-based integration solutions in the past and can leverage that experience to provide economical solutions going forward. New customer requests will be treated as custom projects requiring some basic discovery and a statement of work. The goal will be to [...]

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LifeSize® Video Center is the most powerful one button HD streaming, recording and auto-publishing solution on the market today. Share knowledge and communicate business-critical information via video, audio and data streaming. This single appliance solution ensures that videos are easily accessible, live and on demand, in immersive high definition.
 Easy Accessibility
The network administrator can easily add [...]

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See where your calls go with Visual Call Path.
You can now visualize your Call Flow as a Connected Network Diagram in full color MS Visio diagrams in just 3 easy steps:

Connect to the Database
Choose your Entry Point
Provide Details

You can see in an instant Trunk Groups, Auto Attendant Menus, Hunt Groups, Work Groups, Route Points and [...]

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ShoreTel Director is a Web-based tool that provides a single management interface for all voice applications, across all locations.
Users can manage voice routing, voicemail, auto-attendant, and basic automated call distribution (ACD) capabilities for every site in the network. This eliminates the need for multiple management systems for different PBXs, sites, and basic applications.
Extremely easy to [...]

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Today’s organizations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations. ShoreTel’s support of open standards offers customers the flexibility to integrate leading applications with their business communications systems.
Salesforce.com
From within a single application, Salesforce.com users can handle their business communications, and benefit from ShoreTel’s robust feature set.
Learn more
Microsoft Dynamics [...]

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