UniComData Blogs

The MarkeTel Pursuit™ – Advanced Telephony Server is a task-focused predictive dialer, designed and built for contact centers of all sizes, complete with the option to integrate with digital, analog or VoIP phone lines.
The MarkeTel Pursuit™ is driven by Prospector®, its controller software to complete the ultimate predictive dialing suite, increasing the performance of your [...]

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In a report by security firm Websense, an alarming rise in the growth of malicious websites was identified in 2009 as compared to 2008 – almost 225 percent. The study also found an increased focus among hackers and spammers on targeting social media sites such as blogs and wikis. Social media or so-called Web 2.0 [...]

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Quoting research from various industry analysts, Microsoft warned that users who install unlicensed or counterfeit software on their PCs are 73% more likely to suffer data loss or damage than users of legitimate software. The company also cited a 2006 IDC study that found that 25% of counterfeit software attempted to install unwanted or malicious [...]

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With the start of a new year, businesses commonly implement changes and launch new initiatives that have ramifications for your IT environment. Ignore them at your own peril.
Chief among your IT considerations should be a Business Continuity Plan, or BCP, which will allow your business to resume normal operations in the event of a significant [...]

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A study by SquareTrade, an independent US-based warranty provider, analyzed failure rates for over 30,000 new laptop computers covered by SquareTrade Laptop Warranty plans, and found that one-third of all laptops fail within 3 years.  According to the study, 20.4 percent of all failures were due to hardware issues, and another 10.6 percent were from [...]

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Entrepreneur Magazine’s Scott Steinberg shares in his online column stating the top ten reasons why small businesses should use Windows 7. Among them: Lower system requirements than Vista, better multitasking, and enhanced security. And while he says not everything is perfect (for instance, confusing multiple versions, and separate download and installs for email and calendar [...]

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Morgan Stanley has just released the Mobile Internet Report, which estimates that within five years, more users will access the Internet via mobile devices than desktop PCs. The growth in mobile Internet usage, according to Morgan Stanley’s analysts, is being driven by five technologies:

3G adoption – especially as more devices come out that support the [...]

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Twitter, the microblogging service used by CNN, Oprah and none other than President Obama seems to have taken the world by storm, and is fast becoming an indispensable tool for many businesses as well.
Twitter allows company owners to share short “tweets” or posts a maximum of 140 characters each to give quick, live updates to [...]

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Companies sometimes think that disaster planning is only for larger corporations, but recent changes in technology make such planning affordable for almost all business sizes. In fact, businesses today can’t afford to be without such planning.
As a business owner, you should have three goals when it comes to disaster planning: ensuring that you never lose [...]

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Syntellect’s Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and [...]

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